Make it simple
Patient care has never been easier, for all.
Through our integrated assets and collaborations we are making it easier for patients to receive the right care in the proper setting.
Easy access to health care
MinuteClinic can treat 80% of what a typical primary care practice can treat
360° view of consumer
Continually updated to personalize next best actions for improving health
Health monitoring
Digital tools make it simpler to remain adherent and manage care
Collaborating for success
CVS has 100 health system alliances with hospitals and medical professionals
Convenient services
Multidose packaging and same-day, next-day and on-demand delivery
Proactive outreach
Consumer-focused approach to communication, when and how people prefer
PATIENT SNAPSHOT
Joseph
Joseph is at risk for complications from type 2 diabetes. His demanding job has made it difficult to see his doctor regularly. Joseph needs simple steps to help him get healthy.
Devices used: Mobile app, tablet
Preferences: Wants easy-to-get advice to help minimize appointments
Program: Transform Diabetes Care
Turning data into insights and insights into action
Transform Diabetes Care emphasizes tailored support for individuals with diabetes. Support is enabled by our Health Engagement Engine, connecting pharmacies, retail clinics and health care professionals with synchronized data and proprietary analytics to find the best solution for each member.
Data Platform
360° view of Joseph’s health information
Advanced Analytics
Recommendations based on Joseph’s comprehensive health information
Business Platforms
Integrated back-end systems enable seamless front-end experiences
Engagement Platform
Connected channels know when and how Joseph prefers to engage
Consumer Touchpoint
Mobile scheduling and reminders delivered via digital app
Joseph’s Journey
Call from Aetna nurse encourages Joseph to get his kidney function tested. Joseph goes to a MinuteClinic for a kidney screening.
- Aetna nurse
- MinuteClinic provider
A HealthHUB care team member lets Joseph know about HealthHUB services offered and a pharmacist guides him to the right tools to manage his condition.
- HealthHUB care team member
- CVS pharmacist
Joseph manages his health by utilizing MinuteClinic for diabetes comprehensive screenings. He uses the CVS Pharmacy app for easy prescription refills.
- MinuteClinic provider
- CVS pharmacist
Joseph downloads the CVS pharmacy app and receives information and guidance on how to best manage his condition. He learns healthier habits at his local HealthHUB.
- Digital tools
- HealthHUB care team member
Joseph receives coaching calls from his Aetna nurses. He uses his connected glucometer to monitor his blood glucose levels.
- Aetna nurse
- Digital tools
- Connected glucometer
Not an actual patient, but a representative journey.
