We meet consumers where they are.
CVS Health's reach enables us to offer care where, when and how patients need it—in the local community, in the home or even in the palm of their hand.
Our stores are in their community
of U.S. population lives within three miles of a CVS Pharmacy
We are embedded in consumers digital lives
patients enrolled in text messaging
Consumers invite us into their homes
visits annually to homes or other community settings
1 in 3
Americans interact with CVS Health annually
Susan has chronic kidney disease and difficult-to-control high blood pressure. She wants to be there for her family, so she needs a health program that will be flexible with her schedule.
Devices used: Mobile
Preferences: Appreciates proactive outreach as she balances work, family and her health
Program: Chronic Kidney Disease Care Management
Aiming for a win for everyone
Some 37 million people in the United States live with chronic kidney disease, and treatment can be challenging and costly. We formed an innovative new company, CVS Kidney Care, LLC, to combat this illness with the following key objectives:
Enhancing productivity and quality of life
Empowering people to choose treatment options that are right for them
Reducing hospital admissions
Lowering overall costs of care
CVS Kidney Care identifies Susan as having chronic kidney disease. Susan is encouraged to see a nephrologist if she hasn’t already.
- Nurse Care Manager
CVS Kidney Care collaborates with Susan’s doctor to provide ongoing management of her condition.
- Educational support on condition
- Nutritional and medical management
Years later, the condition has advanced to needing renal replacement therapy. CVS helps Susan get on the transplant list and discusses treatment options, including at-home hemodialysis and supportive care.
- Nurse Care Manager
Susan chooses to receive at-home hemodialysis while waiting on a transplant. Her Kidney Care team trains her and her caregiver in how to operate a home dialysis device correctly and comfortably without a nurse present.
- Remote monitoring
- Medication management
Not an actual patient, but a representative journey.